I haven't been able to pin exactly what prompts the hang, other than using the eyedropper to sample from one of the two documents. It's not happened every time I use the eyedropper to select a color, but very, very frequently. So slightly different circumstances, but too close to think they're not connected. I was using one as a source for the other, and the source was a JPEG, the other a PSD. The other times, I have had the eyedropper selected, and two documents open, only one with multiple layers, both tabbed to the App frame, but arranged vertically. So I selected color with the eyedropper from one-it worked, then the other-it failed and hung PS. I can't replicate the problem with your steps-tried twice, but then I went the step further to see what would happen if I used the eyedropper tool-would that cause the PS hang I've experienced - twice earlier today, and a couple of times the day before. And mine is the eyedropper, not the Color Picker itself. It's not exactly the same-that is, with identical steps. Okay, this seems directly related to a bug I just found recently. Since File A and File B can be any two files I didn't think you'd need screenshots of that, but let me know if you do and I can screenshot play by play. I've attached a screenshot of the activity monitor, if this helps, to show what happens with the CPU when this happens. Regardless, if I follow these steps it puts Photoshop in an unresponsive state. I'm not sure if the fact of having zoomed in a couple of times on both files contributes to this or the fact that file #1 is in an unsaved state at the time, or maybe a combination of both? you see the little asterisk)ĥ) Zoom in a couple of times on the second file alsoĦ) Move the second file out so that it is un-docked and free floating to the side of the main Photoshop applicationħ) Take the color picker and sample a color from this second file And you have to do these steps exactly:ġ) Have a photoshop file with at least 2 layers open and docked to the main app's layout.Ģ) Zoom in a couple of times on the file from #1ģ) Also in this same file from #1, change something and leave it in the "unsaved" state (i.e. I experimented and size or number of layers does not factor into it. Doing the following, however, does indeed make it happen every time: Just using the color picker did not do the trick. Is there a separate bug fix I need to download/install?īut I did figure out the steps to replicate this. When colour is selected that colour is passed to eg: TB colour picker or other program as required, but in the case of Thunderbird, it seems TB cannot use it until specific event takes place eg: Closure of MAC / Windows colour picker.I guess I have the fix? I do not see any new updates in the Creative Cloud updates list. It seems that it is normal for MAC users to leave that 'MAC colour picker' window open, a person in Support Forum mentioned that it is possible to run a little app that makes the colour picker even more persistent - it's basically on screen all the time which explains why there is no OK button - it is expected that it is not required. This would force the user to close that MAC colour picker window and solve the issue. This does not occur in Windows OS, hence why no problem.Īs the 'MAC colour picker' has no 'OK' - (so needing to click on the top left 'close' icon), is there any way focus can be kept on the 'MAC colour picker' window whilst it is open, so impossible to select anything in the 'TB colour picker' window. It is also possible to regain focus on the 'TB colour picker' and select that OK, whilst the 'MAC colour picker' window is still open. It would seem that that the 'MAC colour picker' window does not have an 'OK' button, so easy to leave it open. You cannot even select the OK on the TB colour picker until the 'windows colour picker' window has been closed, so naturally forcing the user to click on 'OK' to select and close. In Windows OS, the 'Windows colour picker' requires you to choose a colour and then click on 'OK' in order to confirm colour and close the 'windows colour picker' window and then you click on OK in the TB colour picker to confirm selection.
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